Solution : Strategic Service Planning
Confident, Evidence-Based Service Planning for Sustainable Councils
CT Management Group helps councils define, cost, and plan their services with transparency – ensuring delivery remains aligned with community needs and financially sustainable in the long term.
- Define services, costs, demand, and outcomes clearly
- Provide transparency for informed comparative choices
- Align service delivery to the Community Plan/Corporate Plan / Council Plan
- Support long-term sustainability via costed service levels
Why This Matters for Councils and Organisations Like Yours
Councils face growing community expectations while operating within finite financial resources. Without a transparent framework, decisions about services can become reactive, fragmented, or financially unsustainable. Strategic Service Planning gives councils confidence to make informed, transparent decisions about the future of their services. By defining and costing each service, councils gain a clear picture of their current service portfolio and the options available – whether to continue, adjust, or cease. This approach ensures resources are directed to where they deliver maximum community benefit and supports transparent reporting to the community and state government.
This Solution Includes:
- Service Management
- Service Catalogue
- Integration with 10-year Long-Term Financial Plans
- Comparative choice and prioritisation tools
- Transparency for council, state government, and community
- Costed service levels and demand modelling
Outcomes You Can Expect
Strategic Service Planning delivers confidence and clarity by aligning community needs, affordability, and outcomes. Councils can make transparent, evidence-based decisions that build trust and ensure services remain sustainable.
Service Management Frameworky
Documented framework detailing council’s approach, policy, collaboration model, and supporting tools.
Future Demand Analysis
Assessment of future service demand, including cost drivers, escalation factors, and sustainability considerations.
Budget Alignment
Services are mapped directly to the annual budget, ensuring every investment supports long-term goals.
Service Prioritisation
Service assessment detailing service priorities to facilitate comparative choice options.
Comparative Choice Modelling
Transparent framework for allocating budgets between competing service demands based on evidence and impact.
Service Catalogue and Profiles
Comprehensive service catalogue developed in collaboration with service managers, detailing scope, cost, and performance.
Integrated Long-Term Planning
Fully costed 10-year service plans aligned with the Long-Term Financial Plan to deliver sustainable service outcomes.
Our Proven Approach
CT Management Group’s methodology is structured, practical, and tailored to the realities of local government. We partner with councils to capture service data, model demand, and provide frameworks for sustainable decision-making.
1. Establish Service Planning Framework
Develop a comprehensive service catalogue that defines and describes each service in measurable terms.
2. Train and Support Service Managers
Equip staff with the tools and guidance to create accurate service profiles that align to council priorities.
3. Collect, Analyse, and Benchmark Data
Undertake rigorous data capture and benchmarking to assess current costs, demand, and service outcomes.
4. Apply Demand Modelling & Cost Analysis
Forecast future demand and model the financial implications, integrating with the Long-Term Financial Plan.
5. Financial Sustainability & Implementation
Provide practical recommendations, sustainability analysis, and tools to embed service planning across council operations.
The CT Management Group Difference
Why Partners Trust Us to Deliver
Sector Leadership
Over 30 years of leadership in local government service management, supporting councils of all sizes across Australia.
Independent Insights
Objective, evidence-based analysis that provides clarity, transparency, and confidence in decision-making.
Integrated Planning
Connecting service planning with asset management, financial planning, and strategic outcomes for a whole-of-council approach.
Future Focused
Frameworks and tools designed to ensure councils remain sustainable, resilient, and responsive to changing needs.
Ready to Plan Your Services for the Future?
Let’s discuss how CT Management Group can help your council deliver transparent, sustainable, and community-focused service planning with confidence.
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