CT Academy Booking Terms & Conditions
CT Management Group Academy
Booking Terms & Conditions
Welcome to CT Management Group Academy. These Booking Terms & Conditions apply to registrations for all CT Management Group Academy courses, webinars, masterclasses, events and professional development programs unless otherwise stated.
By registering for a course, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. Registrations
All registrations are subject to availability and are confirmed once your booking has been received and payment has been processed (or an invoice arrangement has been approved by CT Management Group).
A confirmation email will be issued once your registration is successfully completed.
CT Management Group reserves the right to limit participant numbers to maintain course quality and engagement.
2. Pricing
All pricing is listed in Australian Dollars (AUD) and is exclusive of GST unless otherwise stated.
Early bird pricing, promotional offers or discounted rates are available only within the advertised timeframes and cannot be applied retrospectively.
Group booking discounts may be available for multiple participants from the same organisation. Please contact us for further information.
3. Payment Terms
Payment is required prior to course commencement unless otherwise agreed in writing.
Where invoice payment is approved, invoices must be paid in accordance with the payment terms stated on the invoice.
CT Management Group reserves the right to withhold access to course materials or attendance links where payment remains outstanding.
4. Cancellations by Participant
We understand that circumstances can change. If you are unable to attend, the following options apply:
More than 10 business days before the course:
- Full refund, or
- Transfer your registration to a future equivalent course, or
- Nominate another attendee from your organisation.
5-10 business days before the course:
- 50% refund, or
- Transfer to a future equivalent course, or
- Substitute attendee permitted.
Less than 5 business days before the course:
- No refund available.
- Substitute attendee permitted at no additional cost.
- Transfer requests may be considered at CT Management Group’s discretion.
All cancellation requests must be submitted in writing to [email protected]
5. Non-Attendance
If a participant does not attend the course without prior notice, no refund will apply.
Where practical, course materials may still be provided at CT Management Group’s discretion.
6. Changes to Bookings
Participants may request changes to their registration details by contacting us prior to the course commencement date.
Reasonable efforts will be made to accommodate requested changes.
7. Cancellations or Changes by CT Management Group
CT Management Group reserves the right to reschedule, postpone, change facilitators, move delivery online, or cancel a course where required due to unforeseen circumstances, facilitator availability, minimum participant numbers, technical issues or events beyond our reasonable control.
Where CT Management Group cancels a course, participants will be offered:
- A full refund, or
- Transfer to a future equivalent course, or
- Credit toward another CT Management Group Academy program.
CT Management Group will not be liable for travel, accommodation, time costs or any indirect expenses incurred by participants.
8. Online Delivery & Access
For online courses, participants are responsible for ensuring they have:
- Reliable internet access
- Suitable device and audio capability
- Access to the required platform (e.g. Microsoft Teams or similar)
Access links and joining instructions will be provided prior to the course.
CT Management Group is not responsible for participant connectivity issues outside of our systems.
9. Course Materials & Intellectual Property
All course materials, templates, slides, recordings, resources and content remain the intellectual property of CT Management Group, its facilitators, partners or licensors unless otherwise stated.
Materials are provided for the personal or internal organisational use of registered participants only and must not be reproduced, distributed, recorded, sold or shared externally without prior written consent.
10. Recordings and Access
Some online sessions may be recorded for quality assurance, internal training, administrative or compliance purposes.
Unless expressly stated, recordings are not guaranteed as a participant resource.
Participants may not record sessions without prior written approval.
Access Policy
- One registration = one attendee
- Sharing access links is prohibited
- Group viewing prohibited unless group licence purchased
- Recording prohibited
Breach may result in removal without refund
11. Certificates & CPD
Where applicable, participants who attend the course will receive a Certificate of Attendance.
Any CPD hours referenced are indicative only. Participants are responsible for confirming eligibility or acceptance with their relevant professional body or membership organisation.
12. Participant Conduct
CT Management Group is committed to providing a respectful, professional and inclusive learning environment.
We reserve the right to remove any participant whose behaviour is disruptive, inappropriate, abusive or unlawful. No refund will apply in such circumstances.
13. Privacy
Personal information collected during registration will be managed in accordance with CT Management Group’s Privacy Policy and used for purposes including:
- Course administration
- Participant communications
- Invoicing and payment
- Issuing certificates
- Relevant future training updates (where consent has been provided)
14. Marketing Communications / Opt-In
By registering for a course, you may receive important communications relating to your booking, including confirmations, reminders, updates and post-course materials.
You may also choose to opt in to receive updates about future CT Management Group Academy courses, insights and events. You can unsubscribe from marketing communications at any time.
15. Limitation of Liability
To the extent permitted by law, CT Management Group’s liability in connection with any course or booking is limited to the amount paid for the relevant registration.
CT Management Group is not liable for any indirect, consequential or incidental loss arising from participation in a course.
16. Contact Us
For booking enquiries, cancellations or support, please contact:
CT Management Group Academy
[email protected]
www.ctman.com.au